Summary:
Allows to manually submit a problem report to SWsoft technical support. Accepts a problem description from a user, generates a system report and sends it directly to SWsoft technical support.
Request specification:
Name |
Min/Max |
Type |
Description |
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Report name (you can choose any name you like). |
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Your company name. |
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Your e-mail address. |
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Subject. |
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Problem description in your own words. |
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Ticket ID. If this is a new report, omit the element from the request. The new ticket ID will be generated by SWsoft support server. If the report is a follow up to a previous report, include the element containing the ticket ID of the original report. |
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Returns:
Name |
Min/Max |
Type |
Description |
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Ticket ID generated by SWsoft support server for the new report. |
Description:
If there's a problem with your Virtuozzo system, you can use this call to send a troubleshooting request directly to SWsoft technical support. Enter your name, your company name, your e-mail address, the subject of the request, and the description of the problem. The problem_report
call will collect all the necessary information about your Virtuozzo system including log data, Container settings, licence information, etc. It will then send the complete report to the SWsoft technical support server. The server will process the request and will send back a ticket ID confirming that the request has been processed and registered. Keep this ID for future reference. If later you decide to send an additional information regarding the same problem, supply the ticket ID in the subsequent request. The report will be reviewed by SWsoft technical support team and a solution will be sent to you as soon as possible.