Purpose:
The system
interface provides calls for controlling the Agent processing of client requests, getting the system-level Agent information, and for performing miscellaneous Agent system tasks. Compared to the rest of the Agent XML API calls, the system
interface calls are used slightly differently and have certain limitations as described below:
system
interface calls do not have a target operator. This means that when you are composing XML messages from these specifications, you do not include the target
element in the message header (see code examples at the end of each section describing a call).system
request. In addition, a request cannot have more than one system
interface call. This means that you cannot have more than one system
element in a packet and more than one call under that element. If you want to execute multiple system
calls in succession, you will have to prepare and send a separate complete XML packet for each call.