Preparing and Sending Questions to Technical Support

In most cases, the support team must rely on the customer's observations and communications with the customer to diagnose and solve the problem. Therefore, the detailed problem report is extremely important. You can submit a support report at https://cscontact.virtuozzo.com/form/9/?Product=Virtuozzo. When describing the problem, please do mention the following:

• symptoms of the problem
• when the problem began including the circumstances of the failure
• any changes you made to your system
• other information that may be relevant to your situation (e.g., the installation method)
• specific hardware devices that may be relevant to your problem

Another way of getting help is to call the technical support hotline on one of the numbers provided at http://www.virtuozzo.com/support/#tab2.